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FE CX Connect Summit
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1. What is your #1 problem when it comes to effortless CX?
Customers choosing multi-channel buying experiences which are expensive
Providing a seamless experience with my current tech stack
Building loyalty- how do I stand out from competition?
Siloed infrastructure for marketing and customer service
2. How are you creating loyalty with effortless customer service?
Using self-service like FAQs, Knowledge Base, chatbots to deflect cases
Engineer a better experience across all touchpoints
Giving the frontlines - agents and in-store associates more control
Just KNOW your customer and be where they are at
3. Would you like to have a personalized Freshdesk demo to see how it can help with your customer service operations?
Yes
No
Maybe
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